8:30 – 4:30
p.m.
Beyond the Basics: Making Communication Work Effectively in Business
Overview: Face-to-Face Communication
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Explore the role of communication in interpersonal relationships
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Learn about alternative ways of communication/influencing others
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Identify your “native tongue” or preferred style of communicating
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Understand the consequences of an absence of dialogue
Module 1 – Interpersonal Dialogue: Core Principles
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Understand the definition and meaning of interpersonal dialogue
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Learn a model and the core principles of dialogue
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Understand why mutuality is the “bedrock” of dialogue
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Learn how to create a pool of shared understanding
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Know how to solve problems in a win-win way
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Do a self-assessment of your skills in interpersonal dialogue
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Receive feedback from others regarding your dialogue skills
Module 2 – Interpersonal Dialogue: The Steps
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Learn the steps of dialogue
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Practice the skills of mutuality
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Learn and practice various inquiry skills
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Understand the meaning and guidelines of advocacy
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Know how to identify and share your left-hand column
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Practice using the skills of dialogue
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Identify actions to improve your ability to engage in dialogue
Rob Macdonald, P.Eng., CHRP
After graduating with a B.Sc. in Chemical Engineering, Rob spent 18 years in
the oil and gas industry as both producer and service provider. From 1991 to
1996, he was Chief Engineer, Managing Director and Chairman of a Russian oil
company. To increase production from a 200-well field in western Siberia, he
used technical, managerial and operational plans to create an oil company with
a “service company attitude”. Rob dealt with all human resources
aspects of the Russian and Canadian staff.
In 1996, Rob joined Western Leadership Centre Inc. He is involved in training
and consulting, team and organizational development. Rob specializes in technical
and operations areas of companies, bringing an engineer’s approach to Human
Resources issues. He is one of a few engineers in Canada who has the Certified
Human Resources Professional designation. |