BUSINESS WRITING FOR RESULTS
Terry Fannon
Tuesday, October 19, 2004 - All Day - 8:30 a.m. - 4:30 p.m.
After completion of this seminar, the participant will be able to:
1. Assess own writing skills
2. Write clearly and concisely using plain language
3. Structure messages
4. Punctuate correctly
5. Use bulleted lists effectively
6. Write stronger paragraphs
Terry Fannon
Terry has a BA from the U of A and a Certificate in Human
Resources (including Training) from U of A Extension. His
major areas of expertise are in business writing & editing
and training and development. Terry gained his experience
while being a writer-editor for ATCO Frontec and as a Trainer
for Grant MacEwan College and Metro Community College.
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NETWORKING
Joanne Blake
Thursday, October 21, 2004 - All Day - 8:30 a.m. - 4:30 p.m.
After completion of this seminar, the participant will be able to:
1. Effectively and confidently host clients
2. Make effective introductions of self and others
3. Establish a game plan and prepare for networking events
4. Understand and practice the conversation cycle: small talk, conversation
builders and graceful exit
5. Nurture and maintain internal/external relationships
6. Use rapport building techniques
Joanne Blake
Joanne has been a Certified Image Consultant since 1985. She has certification
from the Association of Image Consultants International (since 1990);
Personality Dimensions Certification through Career/Life Skills Resources
Inc. and True Colours Certification through Career/Life Skills Resources.
Joanne’s major areas
of expertise are in Social Skills for Business: Business
Protocol & Etiquette, Image Management,
Team Building and Interpersonal Communication. Her primary
experience is as a customer service trainer/coordinator for
a major clothing chain and as a professional image and client
relationship consultant for many organizations within several
industries.
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CONFLICT MANAGEMENT
Friday, October 22, 2004 - P.M. - 1:00 - 4:30 p.m.
Conflict Management
After completion of this seminar, the participant will be able to:
1. Summarize the key points of the collaborative conflict approach
2. Identify responses to conflict and how to use these appropriately
3. Discuss the anger arousal cycle and how that impacts conflict
4. Create positive cycles of cooperation and collaboration to break negative
interaction cycles and patterns
5. Develop personal action plans to respond more productively and creatively
to conflict
Denise Burrell
Denise Burrell is recognized as a leader in personal and
organization effectiveness consulting. As co-founder and
president of The Performance Group over the past 10 years,
she has facilitated thousands of workshops and seminars.
Denise draws on her experience as a manager, issue resolution
specialist and corporate coach to develop practical, relevant
solutions with her clients.
Denise’s varied experience
is supplemented by a Masters of Adult Education (M.A.Ed.).
She has a reputation for facilitating
engaging, interactive learning that participants remember
and apply. Denise has provided conflict management training
to over 100 client groups ranging from railway foremen and
psychiatric nurses to office managers and staff.
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GOAL SETTING
Debora Rothermel
Monday, October 18, 2004 - A.M. - 8:30 a.m. - Noon
After completion of this seminar, the participant will be
able to:
1. Complete a goal planning sheet with an awareness of all
critical elements of the process
2. Have a full appreciation of the difference between goals
of having and goals of becoming
3. Demonstrate how purpose in life is more important than
talent
4. Understand the three kinds of motivation and realize which
one is the key to their success
5. Write two SMART goals that can be achieved within one
year
6. List five essentials to becoming a master goal-setter
Debora Rothermel
Debora has a B.A. (Economics) and a B.Ed. as well as professional
certification in the areas of facilitation, personal coaching
and 4Di profile. Her major areas of expertise are in strategic
planning, leadership development, management training,
team-building and selecting and coaching sales/marketing
teams. Debora’s experience with ideaWorks over the
last 10 years has involved a myriad of industries including
manufacturing, distribution and oil and gas supply companies
(usually with entrepreneurial companies).
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INTERPERSONAL COMMUNICATIONS
Joanne Blake
Friday, October 22, 2004 - A.M. - 8:30 a.m. - Noon
After completion of this seminar, the participant will be
able to:
1. Apply basic interpersonal communication theory
2. Identify and practice effective meeting skills in the
roles of chair and participant
3. Optimize business relationships in the workplace
4. Maximize business communication tools, using the appropriate
medium for the message
Joanne Blake
(See above)
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TRUE COLOURS
Claudia Verburgh
Wednesday, October 20, 2004 - All Day - 8:30 a.m. - 4:30 p.m.
After completion of this seminar, the participant will be
able to:
1. Understand their personality strengths and areas that
may need to be enhanced
2. Understand the strengths and stressors of their co-workers
and possibly their managers
3. Have an appreciation of learning and teaching styles and
preferences
4. Understand how our personality affects our career choices
and career success
Claudia Verburgh (Calgary)
Claudia has a CMC and CHRP certificate and is a Senior Partner
with Connolly Verburgh Consulting Group Ltd. Claudia was
previously a Senior Manager with KPMG, managing the Career
Consulting and Human Resources Management practices. During
her 20-year career, Claudia has worked with a wide variety
of organizations, assisting them with organization effectiveness.
Claudia has a
passion for helping organizations to appreciate and maximize
the value
of their most previous resource – their
people. She is active in the local Human Resources community,
currently as Past President of the Human Resources Management
Association of Edmonton. She is also the HRMAE Representative
and Secretary for the Human Resources Institute of Alberta
and a member of the Quality Council of Alberta and the Canadian
Association of Management Consultants.
Patti Connolly (Edmonton)
Patti has a B.A. and PD/AD from the U of A and is a Senior
Partner with Connolly Verburgh Consulting Group Ltd. Her
firm specializes in helping organizations maximize their
peoples’ skills through audits of the team’s
processes and systems. Patti has extensive experience with
large-scale HRM initiatives related to recruitment/selection,
performance management, teamwork and career planning. She
also has a special interest in related curriculum development.
Patti was previously a Senior Consultant
with Telus, KMPG and the Career Manager for an international
IT Consulting
Firm. She has taught Human Resource Management for Metro
College and currently teaches in the Career Development Diploma
program for Concordia University College.
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REQUIREMENTS FOR LICENSURE - FULL
Mark Tokarik, P.Eng.
Monday, October 18, 2004 - P.M. - 1:00 - 3:00 p.m.
